Terms & Conditions

No frights here

Olysheet is a company registered in England and Wales under company number 12424486 and has its registered office at 417, PillBox, 115 Coventry Road, London, E2 6GG (“We/Us/Our”). You can contact us by phone +44 2045 168 257 and email accounts@olysheet.com.

We provide professionally laundered, hotel quality duvet covers, fitted sheets and pillow cases(“Product”) listed on our website (the “Site”) delivered to your home and collected on a regular basis, via one of our subscription services("Services").

Together with your registration, Key TermsSummary Sheet provided in your Welcome Email, these Terms and Conditions govern your use of our Service including all features and functionalities, recommendations and reviews, the Site, and user interfaces, as well as all Products associated with our Service.

1. Our Contract

1.1. After registration with us, you agree that you have offered to purchase our Services. Your offer is subject to acceptance by us, and we will confirm by sending you an e-mail (“Welcome Email”). The contract between us (“Agreement”) will only be formed when we send you the Welcome Email.

1.2. Your subscription will continue until terminated. By entering into this Agreement, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation.

1.3. To use our Services you must be at least 18 years old, resident in the United Kingdom and have provided your Payment Method. “Payment Method”means a current, valid, accepted method of payment, as may be updated from time to time, and which may include payment through your account with a third party. Unless you cancel your subscription before your billing date, you authorise us to charge the Fee for the next billing cycle to your Payment Method (see "Cancellation" below). You also authorise us to charge any Extra Charges which may be incurred by you under this Agreement and allow any third party payment system to store your card details.

1.4. We may offer a number of subscription plans. Some subscription plans may have differing conditions and limitations, which will be disclosed when you register with us or in other communications made available to you. You can find specific details regarding your subscription on the Key Terms Summary Sheet.

1.5. When you register with the Site you will create an account with us (your “Account”). When you create an Account you promise that:
1.5.1. You will only have one Account with us.
1.5.2. All information you submit is accurate and truthful.
1.5.3. You will keep this information accurate and up-to-date.
1.5.4. You will not share your Account with anyone else.
1.5.5. You will keep your Account details confidential.
1.5.6. You will not give your user name or password to anyone else.
1.5.7. You will log off when you exit the Site.
1.5.8. Your username will not be offensive, suggest that you are someone else or that you represent a trade or brand name. We can change a username if we think it breaches this clause.

1.6. We may close your Account if you breach this Agreement, or if there has been no activity on the Account for 12 months.

2. Billing and Cancellation

2.1. Billing Cycle. The Fee for our service and any Extra Charges you may incur in connection with your use of our Service, such as taxes and possible transaction fees, will be charged to your Payment Method on Account creation and at or about four (4) days prior to your next Exchange, as detailed on your Key Terms Summary Sheet. The length of your billing cycle will depend on the type of subscription that you choose when you register for our service. In some cases your payment date may change, for example if your Payment Method has not successfully settled or if your billing date falls on a public holiday or on a day not contained in a given month.

2.2. Payment Methods. To use our Service you must provide one or more Payment Methods. You authorise us to charge any Payment Method associated to your Account in case your primary Payment Method is declined or no longer available to us for payment of your Fee. You remain responsible for any uncollected amounts. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not cancel your account, we may suspend your access to the Service until we have successfully charged a valid Payment Method. For some Payment Methods, the issuer may charge you certain fees, such as foreign transaction fees or other fees relating to the processing of your Payment Method. Local tax charges may vary depending on the Payment Method used. Check with your Payment Method service provider for details.

2.3. Updating your Payment Methods. You can update your Payment Methods by following the instructions on your Key Terms Summary Sheet. We may also update your Payment Methods using information provided by the payment service providers. Following any update, you authorise us to continue to charge the applicable Payment Method(s).

2.4. Cancellation. You can cancel your subscription at any time, and you will continue to have access to our service through the end of your billing cycle. To the extent permitted by the applicable law, payments are non-refundable and we do not provide refunds or credits for any partial subscription. To cancel, please follow the instructions on your Key Terms Summary Sheet. If you cancel your subscription, your account will automatically close at the end of your current billing period.

2.5. Suspension. A minimum of 5 business days is required if you want to pause or suspend the service. If you fail to suspend prior to this date, you acknowledge that we will still incur costs and you authorise us to create an Extra Charge, being the unavoidable cost to us of arranging the Exchange or collection. You may only suspend the Service for a total of 45 consecutive days (3 Exchanges) (“Grace Period”). Any suspension which exceeds the Grace Period we will assume the item is not going to be returned and will charge you for the Product.

2.6. Changes to the Fee and Subscription Plans. We may change our subscription plans and the Fee of our Service from time to time; however, any changes to Fees, Extra Charges or changes to your subscription plans will apply no earlier than 30 days following notice to you.

3. Our Service

3.1. You must be 18 years of age.

3.2. During your subscription we grant you a limited, non-exclusive, non-transferable right to use the Products, subject to the restrictions below and the terms of this Agreement (the “Licence”).

3.3. The Licence shall commence when you receive the Product and shall continue until we collect the Product (“Licence Period”). At the end of each Licence Period there will be a delivery of another Product in return for collection of the Product in your possession during the Licence Period (the“Exchange”). Each Exchange will begin a new Licence Period, and end when the Product is collected by us. Where we are unable to collect the Product then we are entitled to charge any Extra Charges applicable.

3.4. You may arrange to have a third party conduct the Exchange on your behalf, but this will only be permitted if that third party is in your building (like a concierge), and on the condition that you do so at your own risk.

3.5. You must place the Products for collection into the bag retained by you from a previous Exchange. An Exchange will only occur if you provide the Products currently in your possession to our collection agent.

3.6. The costs of Exchange are included in the Fee, save for a missed Exchange, which will incur an Extra Charge. Any proposed Exchange time or date given by us is an estimate only. If the Product is delivered to you, you must accept delivery.

3.7. We are not responsible for delays to the Exchange outside our control. If our supply of the Products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the Agreement and receive a refund for any Services you have paid for but not received.

3.8. If after a missed Exchange, you do not rearrange Exchange we will contact you for further instructions and may charge you as outlined in the Extra Charges. If, despite our reasonable efforts, we are unable to contact you or re-arrange Exchange or collection we may end this Agreement on reasonable notice and charge any Extra Charges applicable.

3.9. Products may vary slightly from the images on our website, and these are for illustrative purposes only.

3.10. The Product is and will at all times remain our property. You accept full responsibility for the safe keeping of the Product once delivered. You will be solely responsible for the Product and liable for any damage or loss that occurs during the Licence Period. If you have not returned the Product within 45 days after the scheduled return date, we will assume the item is not going to be returned and will charge you for the Product.

4. Passwords and Account Access

You have access and control over your Account and are responsible for any activity that occurs through the Account. To maintain control over the Account and to prevent anyone from accessing the Account you should not reveal the password or details of the Payment Method associated with the Account to anyone. You are responsible for updating and maintaining the accuracy of the information you provide to us relating to your Account. We can terminate your Account or place your Account on hold in order to protect you, or us from identity theft or other fraudulent activity.

5. Warranties and Limitations on Liability

5.1. We warrant to you that any Product licensed from us through our Site will, on delivery, conform with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which Products of that kind are commonly supplied.

5.2. Subject to clause 5.3, if we fail to comply with this Agreement we shall only be liable to an amount equal to the Fees for one (1) billing cycle.

5.3. Nothing in this agreement excludes or limits our liability for:

5.3.1. Death or personal injury caused by our negligence;

5.3.2. Fraud or fraudulent misrepresentation;

5.3.3. Defective products under the Consumer Protection Act 1987; or

5.3.4. Any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

5.4. You waive all special, indirect and consequential damages against us.

6. Issues and Exchanges

6.1. You must inspect the Product following Exchange, and if you believe that the Products are lost or damaged you must inform Us about such loss or damage within 24 hours of receiving the Product, by following the instructions on your Key Terms Summary Sheet.

6.2. We check each and every Product before it is delivered. However, if you are not completely satisfied then simply contact Us within 24 hours of delivery and We will arrange another Exchange free of charge. Any requests submitted after 24 hours will be considered on a discretionary basis.

6.3. To request a new Exchange please email accounts@olysheet.com, explain the problem and attach any relevant photos. We will contact you within 72 hours to resolve your request.

6.4. This guarantee does not affect your statutory rights.

7. Intellectual Property Rights

7.1. Either we or our business partners and affiliates own all of the information and intellectual property on the Site and you have no right to copy or use any of that information or intellectual property other than to use the Site unless we give that right to you.

7.2. If you post comments on the Products or our Services to any website, blog or social media network (“Commentary”) you must ensure that such Commentary represents your fairly-held opinions. By subscribing to the Services you irrevocably authorise us to quote from your Commentary on our Site and in any advertising or social media outlets which we may create or contribute to.

8. Coupons and Promotions

8.1. We may offer discounts or rewards to you prior to, or during your subscription (“Coupons”). Coupons are subject to expiry dates and may have their own terms and conditions and may also be confined to particular promotions.

8.2. Coupons cannot be used in conjunction with any other offer We make.

8.3. Only one Coupon may be used per transaction.

8.4. Coupons are strictly non-transferable and have no cash value. Offering a Coupon for sale is strictly prohibited and renders the Coupon void.

8.5. We reserve the right to reject a Coupon with reasonable cause.

8.6. To redeem a Coupon, you must present the code found on the Coupon at checkout.

8.7. Coupons are issued on and limited to a one per household basis.

9. Miscellaneous

9.1. Governing Law. These Terms and Conditions, their subject matter and their formation are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction.

9.2. Personal Information. We will only use your personal information as set out in our Privacy Policy.

9.3. Customer Support. To find more information about our service and its features, or if you need assistance with your account, email accounts@olysheet.com.

9.4. Survival. If any provision or provisions of these Terms and Conditions shall be held to be invalid, illegal, or unenforceable, the validity, legality and enforceability of the remaining provisions shall remain in full force and effect.

9.5. Waiver. Even if we delay in enforcing this Agreement, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of terminating this Agreement, this will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

9.6. Changes to Terms and Conditions and Assignment. We may, from time to time, change these Terms and Conditions. We will notify you at least 30 days before such changes apply to you. We may assign or transfer our agreement with you including our associated rights and obligations at any time and you agree to cooperate with us in connection with such an assignment or transfer.

9.7. Electronic Communications. We will send you information relating to your Account (e.g. payment authorisations, invoices, changes in password or Payment Method, confirmation messages, notices) in electronic form only, for example via emails to your email address provided during registration.